Updated in July 2024 

For Formovie's shipping policies, please read the following carefully and pay special attention to any bold, italicized, or red-marked areas.

If there is a discrepancy between the English and other language versions, the English version will prevail. 

Regions and Dates

Formovie supports addresses in most major regions of Asia, Europe, and North America. After payment is completed, it will take 1-3 business days for your order to be processed before shipping will begin.

Formovie has local warehouses in certain regions so you can receive your package quickly, usually within 2-10 business days of shipment. Local warehouses are currently available in the following regions: USA, Canada, UK, and EU.

For products ordered during crowdfunding, pre-sales, or other special events, the date required for fulfillment is based on the date shown in the event.

Europe Store: https://eu.formovie.com/

Global Store: https://www.formovie.com/

Shipping Costs and Carriers

Shipments will be dispatched from warehouses in Hong Kong, Poland, the United States, and Canada.

Regions with Free Shipping:

• Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United States

Regions without Free Shipping:

• Australia
• Canada
• India
• Indonesia
• Kuwait
• Malaysia
• Monaco
• New Zealand
• Norway
• Philippines
• Saudi Arabia
• Singapore
• Switzerland
• Thailand
• United Arab Emirates
• United Kingdom

If your address is not in one of these areas, then your package will be shipped from China. Shipping usually takes 10-45 business days, depending on your location. Please feel free to contact Formovie's customer service at service@formovie.com to discuss the availability of shipping options.

If your address is on a small island outside of the United States, such as Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, and Samoa, as well as overseas departments of European countries, such as Reunion Island, Martinique, Canary Islands, etc., shipping may not be supported

Due to certain national and regional policies, packages may have extended shipping times.

We are unable to ship to P.O. Boxes and military addresses.

Shipping Costs

Formovie’s website serves customers worldwide, so pricing may vary depending on your country or region. For instance, some locations qualify for free shipping, while others may incur shipping fees. The total cost of your order, including any applicable fees, will be displayed on the checkout page.

Although in rare cases, Formovie may request additional shipping charges from you after you have taken advantage of free shipping or have paid for shipping, including but not limited to the following:

• When a local warehouse is out of stock, but you request that shipping begin immediately and Formovie needs to ship from another location
• Changes in international or regional conditions that result in high shipping charges by the carrier
• Your address is located in a remote area of your country (e.g., mountains or islands)
• The carrier requires additional surcharges for your address

When these situations arise, a Formovie customer service specialist will contact you prior to shipping and you will have the option to pay the charges or cancel your order.

If your package is not shipped from a local warehouse, it may be subject to duties and additional charges. formovie is not responsible for any duties and taxes, and import taxes are the responsibility of the buyer.

For some countries where local warehouses are not available, if we ship directly from China, you may need to cooperate with the logistics provider for customs clearance, and Formovie will not be responsible for any loss or non-delivery of goods caused by your refusal to clear customs.

Canceling an Order or Returning a Package

You may modify or cancel your order by contacting Formovie prior to the start of shipping. Formovie will not accept any changes to your order once it has shipped, and shipping costs caused by customer remorse will not be refunded under any circumstances and will be deducted when the order is refunded, regardless of whether you are entitled to free shipping.

If you request to cancel your order while your package is in the process of being shipped, we will attempt to communicate with the logistics provider to discontinue the shipment and return the shipped package. If that fails, you can refuse to sign for the package or sign for the package and send it back after contacting Formovie's customer service.

Whichever method you choose, you will be responsible for the full cost of shipping the package. After the warehouse receives the returned package, we will check the status of the package and deduct the shipping and repacking costs incurred in the refund.

Please note that it is not our obligation to intercept the package after shipment, and it is up to the carrier to successfully discontinue the shipment. If the loss of the package is lost due to customer remorse, the customer will bear the full loss.

If the returned product is signed by you and sent back by yourself, please follow the instructions of the customer service experts and send it back to the correct address through a regular logistics company. For products larger than $1000, we recommend that you purchase additional damage insurance for the package.

For returns due to quality issues or product defects please refer to

https://www.formovie.com/pages/warranty-notice

https://www.formovie.com/policies/refund-policy

Out of stock

Although it is not something we want to see, in some extreme cases (e.g. factory strikes, shipping routes, local government closures), site products will be out of stock for a short period of time, which will result in longer fulfillment times, and we will normally ship within 45 days.

You can ask us to cancel your order or continue to wait. If you do not want to wait, we will immediately refund the full amount, if you continue to wait, we can negotiate with you some compensatory measures.

Shipping Note

Formovie may cancel your order for no reason prior to shipping, but we will explain why.

If you have purchased two or more products on the site, your package may be shipped in two or more packages from different warehouses or different locations, which means you may not receive them at the same time.

If you request to change the shipping address for your order, we may ask you to show documentation proving your identity.

Once your order begins shipping, we will notify you of the carrier and its tracking number, which you can use to track your package.

After receiving your package, please make sure there is no shipping damage before signing for it. If the package is lost or damaged in transit, please promptly report to the carrier and ask for compensation. We will actively provide you with assistance.

If you have any questions, please contact: service@formovie.com